EDUCATION

Griffith University, Queensland Australia 1998

BAchelor of Arts, Major in Ecotourism

EMPLOYMENT HISTORY

2008-2009 Tangalooma Resort, Australia

Management trainee

2007-2008 The Bookworm Restaurant and Bar (China)

Events Manager

2007-2007 Xiamen University, Fujian

Oral English Teacher

2006-2007 Grand Mercure Hotel Shenzhen (China)

Assistant Guest Relations Manager

2005-2006 Royal Suites and Towers, Shenzhen (China)

Guest Service Manager

2004-2005 Shenzhen Polytechnic, Shenzhen (China)

Oral English Teacher

2003-2004 Beijing Materials Institute, Beijing (China)

Oral English Teacher

PERSONAL PROFILE

Excellent communicator, friendly, creative, motivated, innovative, approachable, punctual, open-minded, adaptable and able to work both on my own and in a team. Currently I am developing my Chinese language skills (spoken and written) so that I may better position an organization to compete in today's changing global markets.

EXPERIENCE AND SKILLS

Planning and presenting oral English classes for first and second year university students in China

Preparing Chinese university students for oral and written examinations

Evaluating and providing feedback to students, both written and verbal

Extensive experience communicating and dealing with people from diverse social and cultural backgrounds

Project management of regular minor and major cultural, literary and business events

Networking and coordinating with various businesses, sponsors and corporations

Maintaining a high level of service standards in five star hotels by monitoring, evaluating and improving staff performance and English language

Management of a small group of hotel guest relations staff

Ability to translate and impart complex information and learn quickly whilst applying my knowledge productively and creatively

Ability to multi-task and prioritise tasks whilst effectively and efficiently solving problems

High level of computer proficiency with Microsoft Office Suite, Photo Shop, Corel Draw software

Proficiency working with photocopiers, scanners, printers, faxes, and various other audio and video equipment

Spoken :

Compiling and presenting spoken English lessons at university level

Three and a half years experience teaching English as a second language

Conducting specialised English training for hotel staff (Chinese)

Handling hotel guest requests and complaints in a tactful and professional manner in a wide variety of circumstances

Professional telephone manner, experience making regular courtesy calls to hotel guests and parents of students

Spoken Chinese (Mandarin) at an intermediate level.Written :

Over three years experience preparing and instructing spoken English classes to university students and adults in China and Korea

Developing and instructing English training activities for Chinese and Korean young learners

Composing regular weekly and monthly reports for top level management

Creation of advertising and promotional material, including regular fortnightly publication of E-newsletter

Intermediate Chinese writing and reading ability (currently studying)

Compiling and collating feedback surveys for evaluation of services and facilities