Employment History Mar 2016 - Present  ESL Kindergarten & Primary Teacher        ERA, Chengdu, China
Teach non-native 3-12 year old students how to speak, read and write English through various methods including
reading stories, playing games and singing songs, helped organise and teach drama classes

Jun 2016 - Aug 2016  ESL Teacher             Live and Learn Abroad Ltd, England
Designed lesson plans for advanced level students, prepared PowerPoint presentations for every class, delivered
lessons to small groups of young adults, chaperoned each group around various places of interest across
Merseyside to immerse them in local culture.

Mar 2015 - Jan 2016  ESL Kindergarten & Primary Teacher     Enfly Education Ltd, Chengdu, China
Designed lesson plans, prepared PowerPoint presentations for every class, delivered planned lessons to classes
50+ students aged 3 - 9 years old, attended extra curricular English classes to help students further their
English learning

Nov 2014 - Jun 2015  Business Development Supervisor                 ABIS Technology Ltd 
Conduct interviews, conduct employee management meetings, train new and existing employees on work place
procedures and products, responsible for managing business in the absence of the director, follow up business
opportunities and set up meetings, attend exhibitions to promote the company and it’s products, update and
manage website content and image, regularly update social media sites to keep customers up to date with new
products/offers

Feb 2013 - Jul 2015  Business Development Consultant (PT)                    The Hair Lounge
Create and implement marketing strategies (loyalty schemes, promotional days, flyers), update and manage
website content and image, regularly update social media sites to keep customers up to date with new products/
offers, arranged charity fundraisers and other events on behalf of the business to raise awareness, conduct
interviews for potential employees, train employees on company procedures
Oct 2011 - Nov 2014   Customer Service Advisor               British Sky Broadcasting
Provide a friendly and professional welcome to all customers, respond to customer enquiries, provide information
about full range of products and services, ensure all calls are dealt with in a timely manner and transferred correctly
where relevant, effectively handle billing calls

Jul 2012 - Sep 2012   Sky Guide                   British Sky Broadcasting
Conduct research to ensure project achieved its desired outcome, work closely within a team to create ways of
improving Sky processes across Yorkshire sites, create team briefs and deliver training to communicate these
processes effectively throughout the hierarchy, communicate with key organisational representatives

Aug 2009 - Sep 2011  Customer Service Advisor             River Island
Greeting customers, involved with stock control and management, assist shoppers in finding the goods they are
looking for, responsible for processing cash and card payments, offer customers advice and guidance on product
selection, deal with customer refunds, handle customer complaints

Education & Training  Qualifications 2011 - 2014 The University of Sheffield 2010 - 2011 Upton Hall School
2003 – 2010 Birkenhead High School for Girls
TEFL Cambridge (140 hour online course)
Duke of Edinburgh (Silver)
Young Enterprise Award Scheme
Interests Travelling I am a keen traveller and have been fortunate enough to have already experienced many different countries. These experiences have allowed me to cultivate language and communication skills through contact with people from around the world. I learned to use non-verbal and verbal communication to overcome language barriers and have developed negotiation skills from contact with sellers and vendors in local markets.
Charity Fair-trade: Organised fundraising stalls and have given talks to school and visitors to raise awareness of this charity, what they do and how people can get involved in helping them.
Soft Power: Involved with a team that raised £2000 for Soft Power Education who are dedicated to helping build schools in Uganda. This was achieved by organising events such as discos for younger children.
Macmillan: I have been involved in the organisation of various Macmillan coffee mornings throughout school, university and employment. I also took part in the ‘Go Sober for October’ challenge in 2014 and raised £250 for the charity.

Language Currently working towards my HSK 2 qualification